FAQ's
We’re so glad you’re here. In this section, we’ve answered some of the most common questions to help you get the most out of your experience with us.
Product Delivery & Returns
common questions about delivery and returns
How quickly will I receive my order?
Once your order is confirmed on the website, you will instantly receive an email with your download link.
If after 5 minutes you don't see the email in your inbox or your junk folder, contact us!
What do i do if i never received my order?
- Check your inbox – Make sure to check your email (including spam or junk folders) for the order confirmation and download link.
- Contact us – If you still haven’t received your order, please reach out to us at anna@digitalartjunky.com with your order details, and we’ll resolve the issue promptly.
We’re here to help and ensure you get your order!
Can I return my order?
Due to the nature of our digital products, we generally do not offer refunds or returns.
However, if you encounter any technical problems with the brushes or experience any other significant issues, please contact our customer support team, and we will be glad to assist you.
Product Import and Access
Need help importing your brushes or accessing your course? Check below
How do I import my Procreate brushes and color palettes?
- After placing an order with Digital Art Junky, you will receive an email containing a download link to your files.
- Open the email and download the file onto your computer or iPad. The digital file will arrive in a .zip format.
- If you're using an iPad, decompress the .zip folder by tapping it once.
- If you're using a laptop, decompress the .zip folder by double-clicking or right-clicking the file and select "decompress".
- Then, using your iPad- open the file and tap your Procreate brush or color pallete file once. this will import it directly into procreate.
How do i download my Clip Studio Paint Brushes?
- After placing an order with Digital Art Junky, you will receive an email containing a download link to your files.
- Open the email and download the file onto your computer or iPad. The digital file will arrive in a .zip format.
- If using an iPad, decompress the .zip folder by tapping it once .
- If using a computer, decompress the .zip folder by double-clicking or right click the file and select "decompress".
- Open Clip Studio Paint on your computer or tablet. Make sure that you have the latest version of Clip Studio Paint installed, as older versions may not support importing brushes.
- In Clip Studio Paint, go to the "Tool" palette located on the left-hand side of the screen. If you don't see the "Tool" palette, you can open it from the "Window" menu in the top menu bar.
- Open a brush folder of your choice by clicking on one of the brush icons in the Tool menu- then open the full list of Sub Tools
- Locate the downloaded brush file on your computer or tablet.
- Drag and drop the brush file from your computer or tablet into the brush folder you have opened.
How do I import my paper textures?
- After downloading the paper texture file to your iPad or iCloud/Files app, open Procreate.
- Go to the Actions menu (wrench icon) and select "Insert a file."
- Find the texture file you downloaded and tap on it to import it into your canvas.
To use the texture:
- Make sure the texture layer is at the top of your Layers panel, then adjust it to cover the entire canvas. Finally, tap the "N" beside the layer to open the layer settings and select "Linear Burn" to apply the texture.
How do I access my course?
After purchasing the course, you will receive an email prompting you to create an account. Once your account is set up, you can access the course anytime by navigating to the "Procreate Course" button in the website menu and selecting "My Courses".
Experience
Below are some common questions about the experience needed to use our products
What experience level do I need to use your brushes?
You don’t need any specific experience level to use our brushes! Whether you're a complete beginner or a seasoned pro, our brushes are designed to be intuitive and easy to use. We provide plenty of resources, tutorials, and support to help you get the most out of your digital art journey. Just jump in and start creating!
What experience level do I need for the Mastering Procreate course?
This course is geared towards beginners who are already familiar with the Procreate platform. While we break down Procreate’s advanced features in an easy-to-follow way, we do not cover the very basics of how to use the interface (ex: undo/redo buttons, how to change your brush size, how to change colors).
If you've never used Procreate before, this may not be the best starting point. However, if you know how the app works and want to take your skills to the next level, this course is perfect for you!